Where do we ship?
We ship our products worldwide except some countries where international mail cannot deliver or has a difficulties to deliver.
Why you ship from multiple shipping places?
Please refer to our shopping guide.
How long does delivery take?
It really depends on the destination country and the shipping method you choose. Please refer to the Shipping & Returns page for more information.
Part of my order is missing.
Since many of our products are shipped directly from its manufacturer in order to deliver fresh tea, you may receive more than one shipment when you place an order with multiple items. Please refer to our shopping guide for more information.
What is the best way to store green tea?
We recommend you to store your tea in a cool, dark and dry place. So during summer season, it is good to store the tea in a refrigerator once you open the packet. Please seal the package tightly or transfer tealeaves to an airtight container. We advise you to consume your tea within one month to enjoy a full flavor. If you need to store unopened tea for a long time, you can put the tea in a freezer. When you got the tea out of the freezer or the refrigerator, do not open the packet or the container until the temperature of tealeaves get back to normal in order to avoid the tealeaves absorb humidity due to dew condensation.
Do you offer Shincha Gyokuro or Shincha Matcha?
No, because unlike Sencha, Gyokuro tastes even better if it was matured for several months. Matcha is the same as it is made from Tencha. Tencha is made from tealeaves that were cultivated in the same methods as Gyokuro.