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Orders are shipped normally within one business day via airmail.
All items are always shipped free worldwide.
No shipping and handling or minimum order.
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All tea products will be shipped by regular airmail.
All pottery products will be shipped by EMS (Express Mail Service) with an insurance coverage. |
Return policy |
Should you feel the need to return the item, please return your purchase.
We will make a full refund of the purchase price and original shipping
charges provided:
All tea products must be returned within 14 days of the arrival date in
unopened condition and securely wrapped. Buyer accepts responsibility for
shipping charges back to Zencha.net and any duties paid by the customer.
All pottery products: simply return your purchase to us, undamaged and unused, within 14 days taking delivery. Upon receipt of the returned item we will credit your account. Our sole purpose is to make sure that you are happy. If, for any reason, you are not completely satisfied with any pottery from zencha.net, we'll gladly refund your money, no questions asked. Buyer accepts responsibility for shipping charges back to Zencha.net and any duties paid by the customer.
Please understand that we can only refund return shipping charges if the return is a result of our error.
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Please contact Customer Service first (info@zencha.net) for any inquiries in regard to the cancellation of order and the refund.
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Please ship all returns to:
Far East Network Joint Enterprise Cooperative
1516-1, Kamiube, Ube-shi, Yamaguchi, 755-0091 Japan
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Important notice
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We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the Japan. We encourage you to speak with your local authorities, if you have any question.
| Problems With Your Order
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An Item Is Missing: Since items you ordered are shipped directly from its manufacturer in order to deliver fresh tea, you may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. If you have additional questions please feel free to contact us.
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